Two weeks ago, we were talking about how we can make hotels more digital. In this article, we are going to dive deeper into how you can use apps to achieve that goal.
We are 100% sure that your hotel’s reception desk has a list of frequently asked questions that usually are to be answered by your personnel. However, your team’s time can generate much more value for your business if they do not have to answer those questions.
That is why you should consider integrating a chatbot in your hotel app. An excellent way to do it is to create a special tab that will be only connected to the bot. There are a variety of prebuilt chatbots that can be used and customized with the help of an app development company.
Magnetic card-based door locking is no longer cool! Smartphones are now in the game.
With Face ID/Touch ID for iOS, and facial/fingerprint recognition for other operational systems, your hotel rooms can be more secure than ever!
Users from all across the world love facial/biometric recognition technologies because these ensure an incredibly smooth and secure way to access any data. In your case, this could be a way to access their room! Apple’s portal for developers offers an extensive guide on using Face ID and Touch ID in custom apps. Google’s Android is also ready for facial and biometric recognition technologies, with more info for developers available here.
Even if you are a small boutique hotel, you are very likely to have around 10-15 people working for you. They are also expected to have a group chat somewhere in WhatsApp or Facebook Messenger. You need to know that your hotel app can have a staff chat too. Having a “mirror” app for your staff can be super useful. You can also add a “Reminders” tab for your product buyers, where they will be able to understand what kind of products need to be brought to the hotel soon.
Staff chat can be integrated into your app with multiple solutions; however, one of the most liked SDKs for that is the one created by SendBird. It is cheap, easy-to-use, and also regularly supported, which means that no crashes are likely to occur.
Internet of Things
With the 5G broadband entering the market, soon homes, hospitals, restaurants, and any other buildings and objects will become much closer to humans thanks to the Internet of Things technology.
Your hotel app can use this incredible innovation with multiple SDKs available, the three very best being:
- VMWare Liota collects data from devices transfers it to a data center, where it is processed. Hosted on GitHub and written on Python, it can be connected to any Python-based platform.
- Microsoft Azure IoT SDKs that connect clients’ devices to the Azure IoT hub. The SDKs are available for multiple languages: C, Node, JS, Java, and Python. Azure’s SDK can also be connected to either device, service, or gateway.
- AWS IoT Device SDKs. These SDKs enable the connection between the Amazon IoT system and your software and hardware.
All of those platforms can be connected to a significant number of devices: from coffee makers to minibars. Your hotel app can also include a feature to start the air conditioning, for example — this will not only help your visitors come to a cooled-down room after the beach, but also will help you take care of ecology since less energy will be used.
An excellent way for your hotel to connect with the customers is to let them tell you what kind of series & TV they watch, or what type of radio stations and music they listen to. This is a simple feature that does not need any extra SDK to be integrated into your app.
With Spotify SDKs, you can create a personalized station for the clients even before they enter their rooms! And if Netflix is connected to your hotel Smart TVs (we’re sure it is!), it can also be pre-programmed for any visitor.