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Refund Policy

Refund Policy

At UXDLAB, we take pride in delivering cutting-edge solutions tailored to meet the unique needs of our clients. Our primary goal is to ensure complete satisfaction with the products and services we provide. However, we understand that there may be instances where our clients may not be entirely satisfied, and we aim to address such concerns with a comprehensive and transparent refund policy.

1. Eligibility for Refunds

Refunds may be requested for specific services, subject to the terms outlined below. Please review the criteria carefully to understand under what conditions a refund may be applicable:

1.1 Service-Based Refund Eligibility

At UXDLAB, we offer a range of services, including but not limited to UX/UI design, mobile application development, web development, and digital marketing. The eligibility for a refund is contingent on the nature of the service delivered. Refunds may only be processed under the following conditions:

  • Non-Delivery of Service: If UXDLAB fails to initiate or deliver the agreed-upon service within the specified timeline and no progress or updates are provided to the client.
  • Service Not as Described: If the delivered service is significantly different from what was mutually agreed upon in the signed contract, statement of work (SOW), or any other official agreement.
  • Incomplete Deliverables: If UXDLAB provides a service with incomplete or partial deliverables, despite full payment being made by the client.
  • Non-Functional Deliverables: If any product, website, or mobile application delivered is proven to be non-functional, and repeated efforts to rectify the issue have failed.
  • Service Cancellation by UXDLAB: If UXDLAB voluntarily cancels the service before completion, a full or partial refund may be offered based on the progress of the work completed.

1.2 Product-Based Refund Eligibility

For any digital products, such as templates or tools provided through UXDLAB’s online store or platform, the following refund conditions apply:

  • Defective Product: If the product downloaded or delivered is corrupt or defective and the issue persists after reasonable troubleshooting efforts by UXDLAB’s support team.
  • Incorrect Product Delivered: If the wrong product is delivered, and the client has not downloaded or used the digital product.

2. Exclusions from Refund

Refunds will not be granted under the following circumstances:

  • Change of Mind: Refund requests based on a client’s change of mind after a project has started or been delivered will not be honored.
  • Client Delays: If the client causes delays in the project, such as failure to provide necessary materials, approvals, or information, which ultimately affects the delivery of the service.
  • Lack of Communication: If the client has been unresponsive or has failed to communicate with UXDLab within a reasonable time frame, delaying project progress.
  • Post-Approval Edits: If the client has provided approval for the final deliverable and then requests changes, refunds will not be processed for work already approved.
  • Third-Party Costs: Any costs incurred for third-party services, such as hosting, plugins, or other tools required for project completion, are non-refundable once purchased on the client’s behalf.

3. Refund Request Process

We strive to ensure that all refund requests are handled promptly and fairly. To initiate a refund request, the following steps should be followed:

3.1 Submit a Refund Request

Clients must submit their refund request in writing to our official email address at support@uxdlab.us within 30 days of the service delivery or product purchase date. The request must include:

  • Client’s Full Name and Company (if applicable).
  • Project or Invoice Number.
  • Date of Purchase or Service.
  • A detailed explanation of the reason for requesting a refund.
  • Any supporting documentation or evidence, such as screenshots or contracts, that support the request.

3.2 Evaluation of Refund Request

Upon receipt of the refund request, UXDLab’s support team will:

  • Acknowledge the refund request within 3 business days.
  • Review the request to assess whether it meets our refund eligibility criteria.
  • Request additional information, if necessary, to facilitate a thorough review.
  • Provide the client with an estimated time frame for resolution, which typically ranges from 7 to 14 business days, depending on the complexity of the issue.

3.3 Refund Decision

Once the evaluation is complete, UXDLab will notify the client of the decision:

  • Approved Refunds: If the refund is approved, the amount will be credited to the original payment method used by the client within 7 business days of the approval notification.
  • Partial Refunds: In cases where only part of the service or product was unsatisfactory, UXDLab reserves the right to issue a partial refund, based on the amount of work or deliverables completed.
  • Refund Denial: If the refund request is denied, UXDLab will provide a detailed explanation, including references to the relevant sections of this policy.

4. Refund Timelines

  • Refunds will generally be processed within 7 to 14 business days of an approval decision.
  • The exact timing of the refund depends on the client’s payment method and financial institution.
  • If there are any delays in processing, UXDLAB will promptly notify the client and provide a revised estimate of the completion date.

5. Modifications to the Refund Policy

UXDLab reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. Clients are encouraged to review this policy periodically to stay informed of any changes.

6. Contact Us

If you have any questions or concerns regarding our refund policy, or if you need assistance with your refund request, please don’t hesitate to contact us:

We value your business and are committed to providing high-quality services and solutions. We will work diligently to resolve any issues and ensure that our clients are satisfied with their experience at UXDLab.